OUR GOALS • To review and enhance customer focused measurement for quality products or services • To expand our Product Carbon Footprint exercise to cover more solutions and explore options to further reduce our overall emissions • We refined and updated policy definitions of Existing Quality Indicators • We established new Quality Performance Indicators that are focused on delivering sustainable quality products and services to our customers • Various business areas have expanded their suite of Product Carbon Footprints to cover more products and solutions • To further strengthen our employees’ knowledge and capabilities in this aspect, we engaged an external vendor to conduct training on ISO 14067:2018 Greenhouse Gases – Carbon Footprint of Products standards • Strengthen systems and processes to measure and monitor impact of products and solutions on customers’ health and safety • Pursue new product developments in emerging sustainability-linked technologies that can support impactful decarbonisation efforts 2025 2024 OUR ACHIEVEMENTS 39 OVERVIEW OUR SUSTAINABILITY APPROACH ECONOMIC ENVIRONMENTAL GOVERNANCE INDEX SOCIAL
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