GRI STANDARDS DISCLOSURE PAGE / RESPONSE GRI 413-1 Operations with local community engagement, impact assessments, and development programmes Sustainability Report 2024, pages 58-67 GRI 413-2 Operations with significant actual and potential negative impacts on local communities No significant actual or potential negative impact was identified Ethical Business and Regulatory Compliance GRI 3-3 Management of material topics Sustainability Website GRI 205-1 Operations assessed for risks related to corruption Sustainability Report 2024, page 69 GRI 205-2 Communication and training about anti-corruption policies and procedures Sustainability Report 2024, pages 69-70 GRI 205-3 Confirmed incidents of corruption and actions taken Sustainability Report 2024, page 71 Cybersecurity and Data Protection GRI 3-3 Management of material topics Sustainability Website GRI 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data Refer to Sustainability Report 2024, pages 72-73 for how we manage our customers’ privacy and prevent loss of customer data. UNITED NATIONS GLOBAL COMPACT (UNGC) TEN PRINCIPLES – INDEX Principles PAGE / RESPONSE HUMAN RIGHTS 1 Businesses should support and respect the protection of internationally proclaimed human rights; and Sustainability Website Sustainability Report 2024, pages 22 2 make sure that they are not complicit in human rights abuses. Sustainability Website Sustainability Report 2024, pages 22 LABOUR 3 Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining; Sustainability Website Sustainability Report 2024, pages 47 4 the elimination of all forms of forced and compulsory labour; Sustainability Website 5 the effective abolition of child labour; and Sustainability Website 6 the elimination of discrimination in respect of employment and occupation. Sustainability Website Sustainability Report 2024, page 47 ENVIRONMENT 7 Businesses should support a precautionary approach to environmental challenges; Sustainability Website Sustainability Report 2024, pages 22-23, 26-33 8 undertake initiatives to promote greater environmental responsibility; and Sustainability Website Sustainability Report 2024, pages 26-29 9 encourage the development and diffusion of environmentally friendly technologies. Sustainability Website Sustainability Report 2024, pages 21, 34 and 37 ANTI-CORRUPTION 10 Businesses should work against corruption in all its forms, including extortion and bribery. Sustainability Website Sustainability Report 2024, pages 68-71 Annual Report 2024, page 97-106 77 OVERVIEW OUR SUSTAINABILITY APPROACH ECONOMIC ENVIRONMENTAL GOVERNANCE INDEX SOCIAL
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