MATERIAL STAKEHOLDERS & ENGAGEMENT Stakeholder Our Responsibility Our Engagement Efforts Customers We forge enduring relationships with our customers and make sure our products and services stay relevant, are safe and reliable, and meet their expectations. We do what it takes to understand our customers, their needs and their challenges. We work closely with them to cocreate solutions that enable them to be more effective in their operations. • Regular customer surveys • Company visits • Regular project review meetings • Technology seminars • Dialogue sessions Employees and other workers People are our most valuable asset. We focus our efforts in growing and enhancing their capability and capacity, strengthening a passionate and engaged workforce, and being at the forefront of people practices. • Regular town halls • Annual business conventions • Continuous performance discussions • Team activities, including celebrations, team building and wellness initiatives • Implementing health and safety policies to protect them • News updates via our Corporate Intranet OUR SUSTAINABILITY APPROACH We believe that creating sustainable value for all our stakeholders is essential to the Group’s long-term success. Regular engagement with stakeholders allows us to understand and address their concerns while strengthening the essential relationships which our businesses depend on. Material stakeholders are identified as part of the Group’s ERM process, based on the extent to which these parties can impact or be impacted by the Group’s activities. 08 ST ENGINEERING | SUSTAINABILITY REPORT 2024
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