ST Engineering Annual Report 2020

Q/ What are your immediate priorities in your new role as Group COO (Operations Excellence), and as Chief Commercial Officer? My immediate priorities are to ensure that operations continue smoothly under the new structure, and that we steer the organisation towards taking on further innovations and continuous improvements to bring about greater efficiency, operational excellence and value to our customers. Since we have been running well all these years, we do not foresee the need for significant changes to our operations. However, we are paying close attention to the new interdependencies that have been created with the reorganisation, where units from different business clusters have to work together to accomplish certain work packages. Although we had already identified potential issues and outlined rules of engagement to facilitate smooth collaborations during the planning stage of the reorganisation, it will be my utmost priority to sort out any issues arising from organisational barriers quickly so that our services to customers continue to be well-executed. Since the new structure took effect at the start of the year, I have increasingly gained a good feel of the operational pulse of the whole organisation, in particular the Urban Solutions and Satellite Communications Global Business Areas (GBAs), which have high interdependencies within the Commercial cluster. This has allowed me to address issues with the relevant management teams so that we work out the appropriate action plans to ensure smooth operations. In addition, as Chief Commercial Officer, I will be sharing my experience from helming the Aerospace business in the last six years with the Urban Solutions and Satellite Communications GBAs, and help them cross-sell their products and services to any Aerospace customers and business partners who may need their services. "My utmost priority is to sort out any issues arising from organisational barriers quickly so that our services to customers continue to be well-executed." Q&A WITH SERH GHEE Group Chief Operating Officer (Operations Excellence) Chief Commercial Officer / ST ENG I NEER I NG 30