Managed Services and Customer Service Support - Electronics | ST Engineering

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Managed Services and Customer Service Support

Managed Services and Customer Service Support

We invest in technologically advanced equipment and facilities, and maintain a highly competent team to provide a one-stop centre for managed and support services to our customers.

 

These services include:

 

  • Life Cycle Support and Customer Services
    Life cycle maintenance; strategic sourcing; Integrated Logistics Support and RAM (Reliability, Availability and Maintainability) engineering services
  • Managed Operations
    Operational support; system configuration; network management and operational planning support

  • Managed Services
    Helpdesk services; network management; server management; messaging workflow and desktop services which are supported by our 24x7 call centre

  • Call Centre Services
    State-of-the-art auto tracking and escalation software to track and log customers’ queries for closed loop resolution

  • Training & Consultancy Services
    Design and develop user guides; operations and maintenance electronic training manuals; computer-based trainings and consultancy for end users
Managed Services and Customer Service Support
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