SOCIAL In 2021, the Quality Committee stepped up efforts to bring our global quality professionals together for learning and to exchange best practices. This was carried out via multiple channels of engagement by each business area. Activities included working on QMS certifications, quality improvement projects, and quality training and sharing. Conscientious efforts were made to encourage continuous learning and improvement while maintaining the highest standard of quality in our production lines and services. We developed various e-learning modules to promote the right quality processes and behaviours in our staff to enhance their quality knowledge and practices. We launched the Seven Quality Behaviours e-learning training programme in conjunction with World Quality Day on 11 November 2021, to stress the importance of quality to our staff. Staff were trained to internalise the behaviours of ability, customer focus, teamwork, integrity, out-performance, nimbleness and safety focus, and act to build and sustain our quality culture. Staff are kept abreast of the latest quality and safety requirements, inhouse rules and industry best practices through regular training and briefings. They include system safety, Seven Quality Behaviours, as well as quality and safety awareness induction training as part of new employees’ orientation. Going forward, our goal is to continuously strengthen our quality and inspire our employees to abide by the Group's quality policy and live-out quality behaviours. We strive to future-proof our quality management system by leveraging technology and digitalisation to build predictive and riskbased quality thinking practices across the organisation. We are committed to timely delivery, responsive support and maintenance of high quality and safety standards. The majority of our operations are certified ISO 9001 Quality Management Systems (QMS) or equivalent and all our operations abide by the requirements of their industry regulatory bodies. → → Launched the Seven Quality Behaviours e-learning programme to reinforce the desired quality behaviour in building a sustainable quality culture → Established multiple engagement channels to facilitate group-wide discussions on quality certifications, quality improvement projects, and quality training and sharing WHAT WE ACHIEVED IN 2021 QUALITY PRODUCTS & SERVICES Systems Safety System safety forms a key focus for ST Engineering as part of our quality promise to customers and employees. The concept employs a risk management approach based on the identification and analysis of potential hazards, and the application of mitigation measures using a systems-based approach. ST Engineering actively contributed to the development of the revised Technical Reference (TR-68) for Autonomous Vehicles (2021), including updated safety guidelines for test-bedding Autonomous Vehicle (AV) solutions on Singapore roads and the development of international AV standards. We ensure system safety is embedded in all aspects of our work through employee education. Following the success of two e-sharing events in 2020, the systems safety team hosted “System Safety Practices in Land Systems” in 2021, attended by colleagues across the Group. The speakers shared good practices for MRO and software safety, sparking employees’ interests in future cross-sharing sessions and in-house trainings. In addition, employees attended the virtual International System Safety Conference 2021 themed “Increasing Autonomy Safely”, to gain new knowledge and practices. 39 ST ENGINEERING SUSTAINABILITY REPORT 2021 OVERVIEW OUR SUSTAINABILITY APPROACH ENVIRONMENTAL SOCIAL GOVERNANCE AWARDS INDEX
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