MANAGEMENT APPROACH Commitment Our customers rely on us to meet their operational needs. Our products must be compliant with all relevant regulations, safe to produce, operate and maintain, and serve the intended purpose reliably over their lifecycle. The same applies to our services, which must meet customers’ requirements and be delivered responsively within the promised turnaround time. Governance and Organisation Quality efforts are coordinated by the OESC's Quality Committee. The majority of our operations are certified ISO 9001 Quality Management Systems or equivalent. We design, manufacture and support our products in accordance with industry standards and comply with regulatory requirements. We actively work with our suppliers and collaborators to ensure the quality of bought-in parts and services, and regularly seek feedback from our customers to strengthen our offerings. SOCIAL → Quality Products & Services The quality and safety of our products and services are paramount to our continued success. Our quality and safety approach is as follows: • Put in place systems and processes to ensure that all our employees comply with our Quality Policy • Ensure the quality of bought-in products and services through our vendor approval and monitoring processes • Organise regular quality seminars and briefings to share lessons learnt and promote best practices • Ensure product safety through the practice of systems safety and its promotion within the organisation • Hold both management and employees responsible for the quality of the products and services 41 ST ENGINEERING SUSTAINABILITY REPORT 2021 OVERVIEW OUR SUSTAINABILITY APPROACH ENVIRONMENTAL SOCIAL GOVERNANCE AWARDS INDEX
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