ENVIRONMENTAL ECONOMIC SOCIAL GOVERNANCE SUSTAINABILITY FRAMEWORK SUSTAINABILITY FRAMEWORK We believe that creating value for our stakeholders in a sustainable manner is essential to the Group’s success. Our business processes reflect long-term and multi-stakeholder considerations, balancing our customers’ needs of today with the worlds’ needs of tomorrow. We believe in doing well while doing good, and adopt a two-pronged approach of “Doing Our Part” and “Enabling Our Customers”. This includes offering products and solutions that help our customers operate sustainably. We do our part by conducting our business in a responsible and ethical manner, complying with all legal and regulatory requirements, using resources efficiently, contributing to the communities that we operate in, broadening our diversity initiatives and developing our people. This nurtures an ecosystem that promotes the continuous growth of our businesses and supports inclusive development. We enable our customers on their sustainability journeys by harnessing technology and innovation to address real-world problems. Our sustainability-linked products and services incorporate green technologies and climaterelated design considerations. Integrating sustainability into our strategy and operations ensures that our business remains resilient amid an uncertain and volatile world. OUR GOVERNANCE STRUCTURE We believe that success is built on a culture of sustainability in the organisation and is dependent on strong, committed and accountable leadership. Our Board of Directors holds ultimate accountability, provides strategic direction and considers sustainability issues, including the management of material ESG factors, in the formulation of the Group’s strategies and policies. The Board’s Risk and Sustainability Committee (RSC) provides oversight on the Group’s sustainability issues on behalf of the Board. The RSC sets direction and provides oversight on risk, internal controls and sustainability matters. It also reviews and approves the annual risk and sustainability workplans. The Group P&CEO, supported by the Group Executive Committee (EXCO), leads the implementation of sustainability as an integral part of the Group’s business strategy, including business plans, product and technology development and operational processes. ENABLER OF A SUSTAINABLE WORLD Enabling Our Customers Growing with Partners & Seizing Opportunities RESPONSIBLE GLOBAL CITIZEN Doing Our Part Building Trust & Managing Risks OUR SUSTAINABILITY APPROACH
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