MATERIAL STAKEHOLDERS & ENGAGEMENT We believe that creating sustainable value for all our stakeholders is essential to the Group’s long-term success. Engaging our stakeholders regularly enables us to understand and address their concerns, while strengthening crucial relationships which our business relies on. Material stakeholders are identified as part of the Group’s ERM process, based on the magnitude that these parties can impact or be impacted by the Group’s activities. Stakeholder Our Responsibility Engagement Efforts Customers We forge enduring relationships with our customers and ensure that our products and services stay relevant, are safe and reliable, and meet their expectations. We do what it takes to understand our customers, their needs and their challenges. We work closely with them to co-create solutions that enable them to be more effective in their operations. • Regular customer surveys • Company visits • Customer service training for all relevant employees • Regular project review meetings • Technology seminars • Dialogue sessions Employees & Other Workers People are our most valuable asset. We focus our efforts in growing and enhancing their capability and capacity, strengthening a passionate and engaged workforce, and being at the forefront of people practices. • Regular town halls • Annual business conventions • Continuous performance discussions • Team activities, including celebrations, team building and wellness initiatives • News updates via our Corporate Intranet Local Communities We contribute to the development of our host communities. We act responsibly, protect the environment and contribute to our communities’ well-being through our corporate community contributions. We also work closely with local government agencies to support their economic development imperatives that are in line with our growth plans. Where possible, we ensure that our health and safety policies, including pandemic precautions, protect our community beyond our workplaces. • Corporate community contributions • Collaborations with educational institutions to develop Science, Technology, Engineering and Mathematics (STEM) talent • Partnerships with SMEs • Support our workforce by implementing health and safety policies to protect them Suppliers & Collaborators We cultivate strong, ethical and mutually beneficial relationships with suppliers and collaborators. Our worldwide partners are the cornerstones of our global businesses. • Engagements with partners including strategic programmes with SMEs • Surveys and feedback sessions with suppliers on procurement policies Shareholders & Investors In line with our strong emphasis on corporate governance, we continue to build investor trust and confidence through open dialogue and two-way communication with shareholders and the investment community. • Quarterly market update • Half-yearly financial results briefings • Investor conferences and roadshows • Investor Day • Annual General Meeting & Extraordinary Meeting • Facility visits • Group and one-on-one meetings Regulators & Government We disclose pertinent information in a clear and concise manner, and on a timely basis. We comply with legal and regulatory requirements in the jurisdictions where we operate in. • Providing feedback to the public • Regulatory consultation exercises • Incorporate trends and learning points in our business through regular engagements with regulators and governments OVERVIEW OUR SUSTAINABILITY APPROACH ECONOMIC ENVIRONMENTAL SOCIAL GOVERNANCE INDEX 13
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