OUR APPROACH We Promote a Quality Culture Quality training modules are integrated into our new employee onboarding programme to promote the right quality processes and behaviours. Employees are trained to internalise the behaviours of ability, customer focus, teamwork, integrity, outperformance, nimbleness and safety. This will help build and sustain our quality culture. In 2022, more than 11,000 of our employees in Singapore completed our Seven Quality Behaviours e-learning course and this is progressively being rolled out to our global entities. We regularly conduct quality seminars to keep our employees updated on the latest requirements and industry best practices. In 2022, we conducted an Engineering Seminar on “Safety Risk Management Process” which saw over 200 participants across our global operations. In conjunction with World Quality Day on 10 November 2022, we brought together our quality professionals to share, network and stress the importance of quality. Delivering sustainable quality products and solutions is crucial to eliminating defects and waste, improving product safety and reliability, and maintaining the trust of our customers. Our goal for our suite of sustainability-linked products and solutions is to enable our customers on their sustainability journeys. We do this by creating new innovative products and solutions, and improving our existing designs to meet the required standards and specifications. This supports the growth of our businesses as well as that of our customers. OUR COMMITMENT We are committed to timely delivery, responsive support, and high quality and safety standards. We strive to use environmentally friendly substances and materials in our products and solutions whenever possible and adhere to all regulatory requirements on the use of hazardous substances. SUSTAINABLE QUALITY PRODUCTS & SOLUTIONS OUR GOALS Our 2022 Goals Identify and develop core qualityrelated e-learning modules to enhance staff knowledge on quality management Progressively roll out the Seven Quality Behaviours to all international business units Explore sustainability-related technologies including those that potentially enable new business verticals Continue to quantify the environmental impact of our products and solutions to our customers Our Achievements We incorporated quality e-learning modules into our new hire onboarding program to drive employee quality mindset from the start We rolled out our Seven Quality Behaviours training to our U.S. entities We completed exploratory studies on new sustainable materials and emerging low-carbon technology Our business areas have completed their preliminary product carbon footprint assessment on various products and solutions Our 2023 Goals Enhance efforts to promote activities to reinforce our quality culture Increase the use of green technology in our products and solutions ENVIRONMENTAL
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