Customers rely on us to meet their operational needs. Our products must be compliant with all relevant regulations, be safe to produce, use, operate and maintain, and be reliable over the product’s lifecycle. Our services must meet our customers’ requirements and be delivered with the promised quality and within the committed turnaround time. Delivering sustainable quality products and solutions is crucial to eliminating defects and waste, improving product safety and reliability, and maintaining the trust of our customers. Furthermore, cities and organisations around the world are looking to minimise their carbon footprint while reducing operating costs. Our goal for our suite of sustainabilitylinked products and solutions is to enable our customers on their sustainability journeys. We do this by creating new innovative products and solutions, and improving our existing designs to meet the required standards and specifications. This supports the growth of our businesses as well as that of our customers. OUR APPROACH We Promote a Quality Culture Quality training modules are integrated into our new employee onboarding programme to promote the right quality processes and behaviours. Employees are trained to internalise the quality behaviours of Ability, Customer Focus, Teamwork, Integrity, Outperformance, Nimbleness and Safety. We established a System Safety Community of Practice (COP) to aggregate System Safety expertise across business areas. The COP seeks to enhance quality and safety in our products and solutions through cross-learning of best practices. We Adopt Global Quality Standards We have robust quality management systems based on established international business and industrial standards. Majority of our operations are certified to ISO 9001 Quality Management Systems or equivalent. Our business adopts various ISO standards in accordance with respective business or industry specialisations where these standards apply. For instance, aerospace businesses are mostly certified to specialised quality standards like the AS9100 Quality Management Systems, which ensure these businesses are benchmarked to global airworthiness standards across the globe. We Offer a Suite of Sustainable Products and Solutions We consider sustainability to be a key factor in quality product development. We consider ecological impact and apply circular economy principles in the areas of water and energy conservation, pollution minimisation, waste reduction, and product recycling. We continuously improve the sustainability and quality of our existing suite of products by employing the use of new technologies to improve our operational processes, reduce GHG emissions and lower energy consumption. To support our customers in their transition to a lower carbon economy, we work towards documenting product carbon footprint for our key products and solutions. In line with the Group’s strategy, we focus our suite of sustainability products and solutions in key areas of reducing GHG emissions, solving urban and city challenges and promoting the circular economy. SUSTAINABLE QUALITY PRODUCTS & SOLUTIONS ENVIRONMENTAL 34 ST ENGINEERING | SUSTAINABILITY REPORT 2024
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