Commemorating World Quality Day This year, World Quality Day was observed on 8 November with the theme “From Compliance to Performance”. This annual event is part of our ongoing efforts to strengthen our Quality Culture and underscores the importance of a good quality management system. Representatives from various business areas presented their best practices and innovative approaches to enhance product and service quality. These sharing sessions provided valuable insights into how different sectors are implementing effective strategies to achieve superior outcomes. The collaborative exchange of ideas and experiences encouraged all attendees to adapt successful practices for their own teams, propelling us forward in our continuous journey towards higher quality performance Together, we strive to build a culture where quality is not just a requirement, but an integral component of our organisational ethos. Addressing Quality Issues through Quick Address Quick Address is a simple, high-resolution, two-way audio and video remote access technology developed by our Digital Systems business area. It offers our production line staff quick and convenient access to our subject matter experts to address quality issues. Issues that can be resolved through Quick Address include contamination in printed circuit boards, damage of connector parts and wrong orientation of product parts, which typically necessitate around three to four face-to-face consultations per day. With real time notifications, responsible teams can address the quality issues immediately, minimising downtime or defects in products, parts and services. Quick Address is highly scalable and may be deployed in our customers’ premises and multiple remote sites. With minor modifications, it may be deployed in maintenance, installation and inspection functions. 35 OVERVIEW OUR SUSTAINABILITY APPROACH ECONOMIC ENVIRONMENTAL GOVERNANCE INDEX SOCIAL
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