OUR GOVERNANCE AND FRAMEWORK The quality and safety of our products and services are paramount to our continued success. Policies and procedures are in place to enable us to deliver safe and reliable products and solutions to our customers. The majority of our operations are certified to ISO 9001 Quality Management Systems or equivalent. Where relevant, our business units are certified to AS 9100D Quality Management Systems - Requirements for Aviation, Space and Defense Organisations. This includes having processes in place to: • Inspect, identify and prevent counterfeit parts from entering our production lines • Identify and control product safety • Manage the airworthiness of products manufactured and OEM products used in our production line. Airworthiness Directives are publicly available and can be found on the appropriate regulatory sites Our quality efforts are coordinated by OEST – Quality, which comprises business area representatives. Our approach are as follows: • Put in place systems and processes to ensure that all our employees comply with our Quality Policy • Set up effective measurement, closely monitor, and analyse if quality objectives and targets have been met • Incorporate mandatory Seven Quality Behaviours and Quality Management Foundation e-learning in employee onboarding program • Ensure the quality of bought-in products and services through our supplier approval and monitoring processes • Organise regular quality seminars and briefings to share lessons learnt and to promote best practices • Ensure product safety through the practice of systems safety and its promotion within the organisation • Hold both management and employees responsible for the quality of the products and services Read our Quality Policy To explore emerging green technology innovations, the GTT was set up to provide leadership, direction and crossbusiness coordination in these developing areas. The GTT is co-chaired by our Group Chief Technology and Digital Officer and Group Chief Strategy and Sustainability Officer. It consists of representatives from our business areas as well as GTO, GEC and GSSO. OVERVIEW OUR SUSTAINABILITY APPROACH ECONOMIC ENVIRONMENTAL SOCIAL GOVERNANCE INDEX 47
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